SULY GROUP | Loyalty agency in the automotive industry in Canada

Free Your Team Without Missing a Single Call!

At Suly, we understand the importance of every customer call in managing your dealership, especially in the service department.
Our inbound call handling service allows your team to focus on what matters while ensuring that your clients are effectively supported in scheduling service appointments.

At Suly:

Our specialized agents handle calls from your clients wishing to book service appointments.

We are available without interruption:
From 7 AM to 5 PM, Monday to Friday.

We access your system directly: We enter appointments straight into your scheduling system while sending an email to your team to inform them of new bookings.

RESPOND TO THE REQUEST

Benefits for Your Dealership

Entrusting your call management to Suly means enjoying a smooth and optimized service:

Effective Customer Complaint Management: When a client expresses a complaint, an email is automatically sent to your managers, allowing for quick tracking and resolution of the situation.

Availability Outside Business Hours: If a client calls outside of our hours, they can leave a voicemail in a dedicated box. We will return the call, ensuring that no call goes unanswered.

Agents Trained Specifically for the Automotive Sector: All our agents are rigorously trained in managing after-sales service appointments in automotive dealerships, guaranteeing expert handling.

Quality and Performance: We guarantee a minimum call handling rate of 80% per week, ensuring your clients are attended to without delay.

A Quality Service

We don’t just take calls; we optimize your service year-round:

Continuous Coaching of Our Agents: Our teams are regularly trained and coached to ensure impeccable listening and interaction quality.

Detailed Monthly Reports: Receive precise reports on call management, including key statistics, to track the effectiveness of our service.

Customized Procedures: We create a tailored procedure manual to handle calls according to your specifications and requirements.

Intelligent Phone System: Our phone system prevents your clients from waiting on hold. They can choose to receive a reminder for better customer options.

Flexibility in Managing Your Calls

Choose complete handling of your calls or opt for partial support during peak periods, relieving your team during critical times of the year.

Contact us : info@suly.ca

Free Your Team Without Missing a Single Call!

RESPOND TO THE REQUEST

Benefits for Your Dealership

A Quality Service

Flexibility in Managing Your Calls

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